Privacy Notice

Scope and Consent:

This Privacy Notice outlines the collection, use, disclosure, retention, and protection of personal information on this site and any services referencing this Privacy Notice.

By using our Services or registering for an account, you agree to this Privacy Notice and our Terms of Use.

TrustTrade South Africa (Pty) Ltd is the responsible party for your personal information and complies with applicable national laws and organizational privacy standards. Your personal information may be transferred to servers in the European Union, United States, and other data centers worldwide.

Definition of Personal Information:

“Personal information” refers to data associated with a specific individual (natural or juristic person) that can be used to identify that person directly or when combined with other accessible information. Personal information excludes anonymous or aggregated data that cannot be used to identify a specific individual.

Public Information:

Public information includes any personal information shared with a public audience, including information published on our site. This information is accessible to anyone on or off our Services through online search engines, APIs, or offline media.

Changes to this Privacy Notice:

We may update this Privacy Notice by posting the updated terms on the Site. The updated terms take effect automatically after 30 days from the posting date.

Failure to Provide Personal Information:

While providing personal information is generally voluntary, failure to do so when requested might prevent us from providing certain services, such as responding to inquiries about our Services.

Your Rights:

You have the right to request corrections or removal of your personal information if you believe it is inaccurate. You can also object on reasonable grounds to the processing of your personal information for legitimate interests. If you have concerns about our use of your personal information, attempt to resolve them with us first. If not satisfied, you may lodge a complaint with the Information Regulator.

Collection:

• We collect information from you, including:
• When you register for an account: Name, addresses, telephone numbers, email addresses, or user ID.
• When we verify you or your account: Information for authentication or verification purposes.
• When you transact on our Services: Details related to ads, replies, transactions, or financial information for payments.
• When you engage with our community: Information from web forms, community discussions, or chats.
• When you interact with your account: Updates, added information, or specified preferences.
• When you contact us: Information through web forms, chat, or recorded calls (with your consent).

We collect information automatically, including:

• Device information when interacting with our Services.
• Location information, such as geo-location.
• Computer and connection information, browsing history, IP address, and web log data.

We collect information using cookies, web beacons, and similar technologies for tracking pages viewed, links clicked, and other actions on our Services. For more details on how to control these technologies, refer to our notice on Cookies, Web Beacons, and Similar Technologies.

Information from other sources:

• Information from third parties, like demographic data, credit check, and information from social media sites when used to connect to your account.

Use and Retention:

We use your personal information to provide, improve, and personalize our Services, offer credit opportunities, customize advertising, and comply with legal requirements. We may retain your personal information for our operations, legal compliance, and other purposes outlined in our Terms of Use.

Choice:

You can unsubscribe from marketing communications through the provided link or your profile settings. For push notifications, you can change preferences in your account or device settings.

Access:

You can review and modify your personal information by signing into your account. Public postings may not be changed or removed. You can close your account to remove your personal information, following applicable national laws.

Disclosure:

We may disclose your information to sellers/buyers, third-party service providers, financial institution partners, and law enforcement, based on our Privacy Notice, Terms of Use, or legal requirements.

Change of Ownership:

In case of a merger or acquisition, information may be shared with the new entity, complying with this Privacy Notice.

Security:

We protect your information with technical and administrative security measures, such as firewalls, encryption, and access controls.

Important Information:

Social login: Using social networks like Facebook or Google may create or access your existing account.

Unwanted or threatening email: Abuse of Services or sending unwanted or threatening emails is prohibited.

Third-party privacy practices: This Privacy Notice applies to personal information we collect; please review the policies of third-party websites you access.

Questions or Complaints:

For inquiries or complaints regarding this Privacy Notice or our privacy practices, contact us at info@trustrade.co.za. For other questions or complaints, reach out to Customer Service.